Who we are
Funda is officially registered with the Dutch Chamber of Commerce as Funda Real Estate B.V., under No. 34242436. Our office is located at Piet Heinkade 167 in Amsterdam. Throughout this document we will use our shortened and better known name: funda.
First of all, we promise you that:
- We are transparent about the way in which and purposes for which we use your personal data
- We do not store your personal data for longer than we need it
- We do not sell your personal information without your consent
- We use appropriate techniques to protect your personal data
- You have a great deal of control of your own personal data
- We are accessible and available if you wish to communicate with us about your privacy at funda
In this document, we use a number of terms that we would like to clarify in advance:
- Funda platform: the whole of funda.nl, the funda apps as well as fundainbusiness.nl
- Object: a residential or commercial property for sale or to let
- Object data: items such as photos, address details, floor plans and other characteristics of an object
For what purposes does funda use personal data?
What personal data does funda use?
Funda uses the following personal data:
- Personal information with which you create an account, such as an email address and password
- Personal data with which you optionally enrich your account, such as name and gender
- Personal data that facilitates your search, such as the objects you store and the comments you store with an object
- Personal data that you provide in order for us to provide you with a service, such as your new address with our change-of-address service, contact requests that we forward to the real-estate agent, a review of your real-estate agent on funda or the financial data needed for our paid services
- Automatically generated personal data, such as IP addresses, browser data and search behaviour
- Feedback data, such as personal data that you fill in on feedback forms relating to our platform or personal data that you provide to us via the 'Report an error' option.
- Customer contact information, such as emails you send to funda
- Object data, insofar as these can be traced back to an individual
How does funda get personal data?
Most of the personal data we have has been provided by you as a funda visitor, for example, when you create an account, make a contact request for a real-estate agent or use funda’s change-of-address service.
If you decide to log in to funda via a social media channel such as Facebook, we will receive your email address and your public profile via the social media channel.
Funda will also consider object data such as photos, address details and other characteristics of an object for sale or to let as personal data insofar as these can be traced back to an individual. Funda obtains this information through the real-estate agent who works on behalf of the seller or lessor.
When you give your e-mail address to a real-estate agent, they can pass on your email address to funda so that the object you offer can be linked to your account. As a result of such a link you will receive additional information about your property and in some cases can leave a review about your real-estate agent. If you already have an account with funda, you can also ask funda to link your account to your object or to an object that you have bought or rented. Funda does this only after verifying your identity with your real-estate agent.
A friend, family member or other known person may also give your email address to funda, allowing us to forward you a specific object that may be of interest to you.
Why does funda use personal data?
There are various legal grounds for using personal data: together, these form the reason why we as a company are authorized to use personal data. Funda uses personal data in order to prepare for and execute a contract, on the basis of consent or, in some cases, in order to comply with a legal obligation. It is also possible that we have a legitimate interest in the use of you personal data. This is the case, for example, if we use personal data to improve our platform and the services we offer on it, for our customer contact, or if we use personal data to make the platform safer and more reliable, or for marketing purposes. By marketing purposes we mean (market) analyses, sending newsletters, targeted advertisements and other content and profiling (see below under 'What about profiling?'). Below we have indicated the legal grounds for the main activities which involve personal data use.
You will often provide us with personal data in order to purchase a service, such as to be able to search for homes using an account, to get in touch with a real-estate agent or another service provider on the funda platform or to be able to use our change-of-address service. We will then use your personal data in order to provide that service and thus to be able to fulfil our contractual obligations. In addition, we use these personal data in order to improve our services, for marketing purposes or for the security of our platform, i.e. because we have a legitimate interest in this.
If you decide to review a real-estate agent, funda will use your personal data on the basis of permission.
At funda, we use object data in order to fulfil the contractual obligations that we have with the real-estate agent in question or their trade association. In addition, we have a legitimate interest in the further processing of this object data, as this will enable us to improve our services, our marketing and the contact with the relevant real-estate agent, seller, landlord, buyer and tenant.
Also automatically generated personal data such as search behaviour, browser data and IP addresses we process in order to be able to provide and improve our services and to improve customer contact and our marketing.
Customer-contact data we primarily use to ensure that our customer contact runs smoothly and also to improve our services. We therefore process customer-contact data to fulfil our contractual obligations andon the grounds of legitimate interest.
If you give us feedback or report something, funda has a legitimate interest in using your data, because we can use these to improve our services.
We use all of the above personal data to generate statistics and determine categories so that we can improve our services, enhance our security and conduct more targeted marketing. We therefore have a legitimate interest for this. For more information, see 'What about profiling?'.
In the case of a select group of personal data, we (also) use these because we are legally obliged to do so. For example, data used for billing purposes and data we use to record that you no longer want to receive funda's newsletters.
How long are personal data stored?
We only store your personal data for as long as we need it for the purpose for which we use it, to provide you with the best possible service or to comply with our legal obligations. We use the following criteria to determine how long we store personal data:
- If you use our services such as creating an account, we will retain your personal data for as long as we need them for the provision and improvement of that service or until you delete or have them deleted.
- If you have consented to receive emails, we will retain your personal data until you revoke that consent. When you revoke your consent, funda will continue to store the personal data that is necessary to prove when you gave your consent and when you withdrew it.
- If you decide to review a real-estate agent, funda will show this review on the funda platform for up to 2 years until you either remove it yourself or instruct funda to do so or until the moment the real-estate agent disables the option of being reviewed.
- Personal profiles that are available to funda based on profiling (see below under 'What about profiling?') are stored for a maximum of 13 months.
- We retain financial information such as invoices for as long as we are legally required to do so.
- In principle, we will continue to publish object data 1 year after the date on which the object was signed off as sold. The real-estate agent in question can indicate with funda that an object may no longer be published on the funda platform. We retain object data for as long as we need it to provide and improve our services.
With whom does funda share personal data?
We never sell personal data to third parties unless you have given your explicit permission, for example when applying for a mortgage offer. We do, however, work with third parties to provide and improve our services, to secure our platform, to maintain customer contact and to market our products. We will then often share (parts of) your personal data with them. For example, we share your personal data with a real-estate agent (for example because of a contact request) or with a financial service provider if you supply your data to our platform for that purpose. We also work together with parties who provide funda with communications or perform platform monitoring, hosting parties, research and analysis agencies, advertising platforms, the supplier of our data management platform and partners who provide services on behalf of funda, as in the case of our change-of-address service. We have made agreements with these third parties to protect your personal data, including agreements on the technical and organisational measures to be taken by these third parties to protect the personal data used. To the extent that these third parties use personal data at a location outside the EEA, they do so in compliance with the appropriate safeguards, such as the ones specified in standard contractual clauses drawn up by the European Commission.
It speaks for itself that funda publishes object data on the funda platform. In addition, funda sends object data to visitors via email or push notification if these fit with their search criteria. We also share object data through our social-media channels. Visitors can also share objects on social media or via email using the funda platform. Furthermore, funda offers real-estate agents and selected other parties (such as municipalities) the option to show objects on their website with the help of an iframe. Also, real-estate agents may choose to display your real-estate reviews on the funda platform by using an iframe on their website.
Should it arise that (one or more parts of) the funda company are transferred to a third party, then as part of this takeover (personal) data used by funda can also be transferred to this third party. If this situation occurs, funda will inform you in good time via the funda platform.
How does funda protect personal data?
In order to prevent someone else from unlawfully using or processing your personal data, we have taken the appropriate technical and organisational measures. We use, among other things, physical (access) security, passwords, password encryption, bot detection and data encryption. These security measures are reviewed by a professional third party and we will add to or tighten them where necessary.
What about social media?
Funda does not include social-media functionalities such as like buttons or pixels on the funda platform. We ourselves have accounts on social-media channels such as Twitter and Facebook. If you follow these, like or look at them, you provide us and these channels with personal data.
You can also log in on funda using a social-media account, for example Facebook. Facebook will then provide funda with your email address and your public profile. Funda only stores your email address.
If you share an object from the funda platform via a social-media channel, funda only sends the object information to the social-media channel in question.
What about profiling?
Funda only uses profiling to personalise information on the funda platform and to display mailings and advertisements that are relevant to you. No objects or other content will be kept away from you based on our profiling.
What about iframes and other third-party websites?
What are your rights?
You have control over your personal data. You are entitled to clear, transparent and comprehensible information. You can always view, modify or delete your personal data entered through your account. In addition, you can contact us to view your personal data used on your behalf free of charge. You can also request funda to change or delete your personal data. Under certain circumstances, we may also hand over your personal data. In addition, you may object to the use or request us to restrict the use of your personal data.
If you have subscribed to a funda newsletter and no longer want to receive it, you can always unsubscribe by clicking on unsubscribe in a newsletter.
If you make a request regarding the way in which we handle your personal data, we may always ask you to identify yourself. If you send a copy of your passport or other ID for that purpose, we will ask you to black out your passport photo and BSN number.
Questions or comments?
Do you have any questions or comments about privacy at funda? Do you disagree with the fact that or the way in which funda uses your personal data? Or would you like to get in touch with funda’s Data Protection Officer (DPO)? If so, please send an email to firstname.lastname@example.org.
We take all questions, comments and requests seriously and will be happy to stay in touch with you about your privacy at funda, even if something is not to your satisfaction. You also have the right to lodge a complaint with the Dutch Data Protection Authority.